Service

It may well be that your vehicle was at a so-called Incident Management location where the relevant road authority or an emergency service called in the IMN Foundation’s National Central Reporting Point (LCM).

On the IMN Foundation website, you can find out, based on the location, which salvage company might have been operating there and contact it directly.
If your vehicle is not with this salvage company, we advise you to contact the Police at 0900-8844 for further questions.

As a rule, the cost of dragging is assumed by the road authority. However, it is important to report to the salvage company as soon as possible to avoid destroying the vehicle.

We perform road towing ordinances for various road authorities and Municipalities. An ordinance has been agreed upon with these parties stating by whom the vehicle will be towed and where it will be stored. The cost of towing is the responsibility of the license plate holder. Do you disagree with the tow-off? Then you should address your objection to the relevant road authority/municipality. Our organization is executive and not responsible for the cause of towing. A vehicle will not be surrendered by us until the towing and storage fees are paid. Please further note that additional drop-off fees may be incurred when picking up the vehicle outside of business hours.

In occasional cases, a vehicle may also have been moved to another location. Consider situations where road users were not informed in time for, for example, the construction of a fair or event, or when a vehicle was in the way when work was being done. Costs will be recovered from the client in these cases. This principal should also inform the police about the move, to prevent the owner from reporting the vehicle missing or even stolen.

We are available 24/7. The opening hours of our branches vary by location and they are not free. Please contact us using the contact form to make an appointment at one of our locations. Tell us when you would like to stop by and the reason for your visit. (if possible include license plate number). We will then contact you as soon as possible to schedule an appointment.

Yes, payment can be made by credit card. At all of our locations in the Netherlands, our employees are equipped with a mobile ATM that accepts all known debit and credit cards.

Cash payment is available. However, for your and our safety, we ask that you pay via Pin if at all possible. At all branches, our employees are equipped with a mobile ATM. No change is available at our locations. Therefore, when paying in cash, please make sure to bring exact change.

At all of our locations in the Netherlands, our employees are equipped with a mobile ATM machine which accepts all known debit and credit cards.

Please contact us using the contact form and we will get back to you as soon as possible.

Please contact us using the contact form. Include your invoice number and what you think is wrong with the invoice. Our financial administration will contact you as soon as possible.

The costs for in the Netherlands WAM-insured vehicles up to 3500kg are in almost all cases reimbursed by your insurer and charged directly by the salvage company there. Exceptions are vehicles fitted with dealer plates during an accident. In some exceptional cases, towing assistance is excluded on the policy terms. In this case, the licensee is liable for the cost. Are you uninsured or driving a vehicle with a foreign license plate? Then the cost is for the license plate holder. Would you like to know the cost? Please contact us via the contact form and we will send you a quote as soon as possible.

Contact us us through the contact form and we will let you know as soon as possible if your car is at one of our locations.

Are you in a hazardous location? For example, a highway, or a county road without an emergency lane? If so, call 1-1-2 immediately and be sure to find yourself a safe place, such as on the shoulder of the road, away from moving traffic. The 1-1-2 operator will make sure that help is coming your way.

In other cases, you likewise take care of your own safety first. After that, you (and any opposing party) can determine how to proceed. Can the affected vehicle(s) still be driven? Then find a safe place and make sure the road is cleared for other traffic. If possible, take a few photos of the damage, but especially of the situation on site. If you are safe, call the phone number on your insurer’s green card (or policy card). Do you not have it with you? Please contact the police at 0900-8844, they will question your license plate number and arrange for your insurer’s towing service to drive out to pick you up.

Once towed, virtually every WA insured and Dutch registered vehicle up to 3500kg, is entitled to reimbursement of towing costs as well as one-time transport to one final destination within the Netherlands. Always coordinate the final destination with your insurer (or their emergency number on your green card or policy card). Does the final destination fall within 25km from the incident site? Good chance you might be able to be delivered right there! If that fails, in many cases there is still a right to be taken home by cab. With many lease contracts and fleet owners as well as occasionally with fully Casco insured vehicles, it is additionally possible to receive a replacement car. This requires a valid Dutch driver’s license to be presented and a bank card. For both transit, cab and replacement transportation, these can only be arranged once permission has been granted by your insurer, based on a coverage check in your policy conditions.

Does your vehicle turn out to be uninsured, or are you driving a vehicle with a foreign license plate? Then the salvage costs incurred are for your own account. You must pay these on the spot. If that fails, the vehicle will be held in retention until you pay the charges. If you wait too long, the vehicle will be presented for dismantling. The remaining claim remains in full force and effect.

Finally, it is good to know that it is your responsibility to provide a delivery address for the vehicle as soon as possible. Storage costs after the third day are usually not covered by an insurer and are the responsibility of the licensee. So avoid unnecessary costs and contact your insurer and otherwise the salvage company as soon as possible.

You will soon be able to track the status of your vehicle through our customer portal. An invitation will be sent to you if your phone number is known on our behalf or you have provided an email address when handling an outreach.

Depending on the client, your vehicle will be delivered to its final destination within 1 to 7 business days. In some cases, the client has contracted with another party to organize transportation to the delivery address. Your question is best put to the principal at that time.

Please call the number on the key fob or rental contract you received with the vehicle. If the vehicle is a Rentrunner and it is out of office hours, you will find a service booklet in the glove compartment with the contact information of the rental company behind it. This states how to proceed. You can then later report what has occurred to the landlord during office hours.

We are available 24/7. The opening hours of our branches vary by location and they are not free. Please contact us using the contact form to make an appointment at one of our locations. Tell us when you would like to stop by and the reason for your visit. (if possible include license plate number). We will then contact you as soon as possible to schedule an appointment.

Please contact us using the contact form and we will get back to you as soon as possible.

Please contact us using the contact form. Include your invoice number and what you think is wrong with the invoice. Our financial administration will contact you as soon as possible.

Contact us us through the contact form and we will let you know as soon as possible if your car is at one of our locations.