Are you in a hazardous location? For example, a highway, or a county road without an emergency lane? If so, call 1-1-2 immediately and be sure to find yourself a safe place, such as on the shoulder of the road, away from moving traffic. The 1-1-2 operator will make sure that help is coming your way.
In other cases, you likewise take care of your own safety first. After that, you (and any opposing party) can determine how to proceed. Can the affected vehicle(s) still be driven? Then find a safe place and make sure the road is cleared for other traffic. If possible, take a few photos of the damage, but especially of the situation on site. If you are safe, call the phone number on your insurer’s green card (or policy card). Do you not have it with you? Please contact the police at 0900-8844, they will question your license plate number and arrange for your insurer’s towing service to drive out to pick you up.
Once towed, virtually every WA insured and Dutch registered vehicle up to 3500kg, is entitled to reimbursement of towing costs as well as one-time transport to one final destination within the Netherlands. Always coordinate the final destination with your insurer (or their emergency number on your green card or policy card). Does the final destination fall within 25km from the incident site? Good chance you might be able to be delivered right there! If that fails, in many cases there is still a right to be taken home by cab. With many lease contracts and fleet owners as well as occasionally with fully Casco insured vehicles, it is additionally possible to receive a replacement car. This requires a valid Dutch driver’s license to be presented and a bank card. For both transit, cab and replacement transportation, these can only be arranged once permission has been granted by your insurer, based on a coverage check in your policy conditions.
Does your vehicle turn out to be uninsured, or are you driving a vehicle with a foreign license plate? Then the salvage costs incurred are for your own account. You must pay these on the spot. If that fails, the vehicle will be held in retention until you pay the charges. If you wait too long, the vehicle will be presented for dismantling. The remaining claim remains in full force and effect.
Finally, it is good to know that it is your responsibility to provide a delivery address for the vehicle as soon as possible. Storage costs after the third day are usually not covered by an insurer and are the responsibility of the licensee. So avoid unnecessary costs and contact your insurer and otherwise the salvage company as soon as possible.