...a moment of patience...

Car Breakdown Service

Breakdown on the road is always inconvenient. If you find yourself on the side with your vehicle broken down, it’s nice to know that roadside assistance is always nearby. Van Eijck provides 24/7 auto breakdown assistance and, if necessary, additional transportation to a repair facility. We provide roadside assistance in cooperation with-and for-leasing companies, insurance companies, dealerships and car rental companies, among others. Are you stranded with your vehicle and need roadside assistance? Then call your own roadside assistance service immediately. For example, this could be your brand dealer if you have mobility warranty or your car insurance if you have roadside assistance co-insured. The emergency center will then contact the breakdown service immediately.

Don’t have roadside assistance coverage purchased anywhere? If so, please contact us without obligation.

After being notified from an emergency center, you can count on Van Eijck’s fast breakdown assistance. Immediately after the first report of car breakdown, we get to work. We then make every effort to be there as soon as possible to provide you with roadside assistance. Arriving on location, we first check with the rider to see if we can repair the vehicle immediately. This can also be a temporary repair. Mobilizing is our business. Is repair not possible (anymore)? Then we will make sure your car is taken off the road as soon as possible.

Direct contact

Use our services? Using the information below, you can contact our team directly.

Transporting Your Car After a Breakdown

If your vehicle is stored at one of our depots following a breakdown or damage, we are happy to assist with its transport to your desired destination. In consultation with the client or insurer, it will be determined where the vehicle will be delivered, provided coverage is in place. If there is no coverage, you can easily request a quote from us for the transport.

Our goal is to deliver your vehicle as quickly as possible. However, due to our continuous transport scheduling, we cannot always guarantee an exact delivery time. Therefore, we recommend coordinating with the delivery address regarding the receipt and further handling of your vehicle. This ensures a smooth transfer and gets you back on the road faster.

Frequently Asked Questions After a Breakdown:
How can I check if my car is at Van Eijck?

Contact us via the contact form, and we will inform you as soon as possible whether your car is at one of our locations.

    Company name
    Registration number*
    Name*
    E-mail address*
    Phone Number*
    Subject*
    Questions / Comments
    What if my insurer does not cover the transport?

    If your insurer does not cover the transport, you can request a quote from us for the desired transport.

      Company name
      Registration number*
      Name*
      E-mail address*
      Phone Number*
      Subject*
      Questions / Comments
      How quickly will my vehicle be delivered?

      We strive to deliver your vehicle to the desired destination as quickly as possible. Our transport schedule is continuously evolving, so we cannot always guarantee an exact delivery time. We recommend coordinating with the delivery address to ensure they can inform you as soon as the vehicle has been received.

      Roadside Assistance Through Mobility Guarantee

      Roadside assistance can often be included as an additional option in many car insurance policies. The premium depends mainly on the provider, the age of the vehicle, and the coverage area. In the event of a breakdown, your insurer will arrange for a garage or towing service. Roadside assistance through car insurance usually comes with standard coverage, such as on-the-spot repairs, towing your car to a nearby garage, or providing replacement transportation.

      Costs incurred without prior approval are generally not covered. Additionally, the maintenance status of your vehicle is important; it must be well-maintained to qualify for roadside assistance. If you experience a breakdown and have additional coverage, contact your insurance company immediately.

      Lease Cars and Roadside Assistance

      Van Eijck collaborates with many leasing companies. Whether your car is leased privately or for business, it doesn’t matter. Even with a lease car, you might need roadside assistance. Through your leasing company, you are entitled to breakdown services. As with other cases, the first step is to determine if the vehicle can be repaired on-site. If not, it will be taken to the nearest garage.

      Keep in mind that conditions apply to roadside assistance, so always review the terms for clarity. In some cases, free roadside assistance may not be included. Even so, it’s recommended to contact your leasing company first. They will then arrange for Van Eijck to get you back on the road as quickly as possible.

      Breakdown assistance through car insurance

      Van Eijk is a regular partner for almost all insurers. Breakdown assistance can be additionally insured with many car insurance policies. The premium depends mainly on the provider, age of the car and coverage area. The insurer will engage a garage or towing service for you in the event of a breakdown. Breakdown assistance through car insurance often has standard coverage. For example, on-site repair, transportation of your car to a nearby garage or replacement transportation is covered.

      Uninsured expenses include those you incur without authorization. The maintenance status of your car also plays a role. It must be well maintained if you want to be assured of roadside assistance. Do you have a breakdown and have supplemental insurance? If so, call your insurance company directly .

      Lease cars and roadside assistance

      Van Eijck works with a lot of leasing companies. Whether your car is privately or business leased that makes no difference. Even with a leased car, you may need roadside assistance. You are then entitled to roadside assistance through the leasing company. Again, the first step is to see if the car can be repaired on site. If not, it will be taken to the nearest garage.

      Conditions do apply to roadside assistance so always read the terms and conditions for clarity. Free roadside assistance may not be available. Even then, it is still advisable to call your leasing company first. The latter then engages van Eijck to get you back on your feet as quickly as possible.

      Nationwide Roadside Assistance

      Breakdown assistance comes down to quick response, proficiency and safe operation. Van Eijk has years of experience in car breakdown assistance. We provide roadside assistance for many leasing companies, insurance companies, dealerships and car rental companies. We do this from our own offices and, where necessary, with support from our European partner network.

      These activities are controlled from one central control room. As a result, they work accurately and quickly at van Eijck. The roadside assistance vehicles are equipped with the most comprehensive tools and equipped with readout equipment. Our experienced roadside assistance mechanics are skilled and customer-oriented. They have an eye for you and any passengers. In addition, they try to minimize disruption to other road users.

      Shall We Work Together?

      Do you manage a large fleet or are you a fleet manager looking to partner with Van Eijck? Contact us directly, and we’ll assist you right away!

      Frequently asked questions about roadside assistance
      What are the opening hours?

      We are available 24/7. The opening hours of our branches vary by location and they are not free. Please contact us using the contact form to make an appointment at one of our locations. Tell us when you would like to stop by and the reason for your visit. (if possible include license plate number). We will then contact you as soon as possible to schedule an appointment.

      Is payment by credit card possible?

      Yes, payment can be made by credit card. At all of our locations in the Netherlands, our employees are equipped with a mobile ATM that accepts all known debit and credit cards.

      Can I pay in cash at van Eijck?

      Cash payment is available. However, for your and our safety, we ask that you pay via Pin if at all possible. At all branches, our employees are equipped with a mobile ATM. No change is available at our locations. Therefore, when paying in cash, please make sure to bring exact change.

      Can I use debit cards with you?

      At all of our locations in the Netherlands, our employees are equipped with a mobile ATM machine which accepts all known debit and credit cards.

      How can I request a quote?

      Please contact us using the contact form and we will get back to you as soon as possible.

      My invoice is not correct. What Now?

      Please contact us using the contact form. Include your invoice number and what you think is wrong with the invoice. Our financial administration will contact you as soon as possible.

      Is my car at van Eijck?

      Contact us us through the contact form and we will let you know as soon as possible if your car is at one of our locations.

      Where is my car?

      You will soon be able to track the status of your vehicle through our customer portal. An invitation will be sent to you if your phone number is known on our behalf or you have provided an email address when handling an outreach.

      Depending on the client, your vehicle will be delivered to its final destination within 1 to 7 business days. In some cases, the client has contracted with another party to organize transportation to the delivery address. Your question is best put to the principal at that time.

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